Cloggs Selects Hermes as Home Delivery Partner

Cloggs, the multichannel retailer of footwear and associated products, has awarded a home delivery contract to Hermes. Under the agreement, Hermes will handle around 60,000 parcels and packets each year and was selected because of its ability to provide high levels of service during the company’s peak trading period. Hermes will collect ecommerce traffic generated via the cloggs.co.uk website, including branded footwear for men, women and children, from the retailer’s central warehouse on a daily basis and deliver to customers using its 48-hour standard service. Consignments will be transported from the Birmingham site to Hermes’ national distribution hub in Nuneaton (Warwickshire, UK) for sorting and onward delivery to the company’s regional depot network. From there, orders will be distributed to more than 7500 lifestyle couriers for delivery to households across the UK.

Melanie Cross, Head of Customer Experience at Cloggs, commented: “We are committed to offering branded footwear at low prices, so we needed a delivery partner that could provide a high quality service, especially during our peak period. Working with Hermes, we are confident of meeting the needs of our customers by making the shopping experience as convenient and rewarding as possible.” Carole Woodhead, CEO of Hermes in the UK, said: “Our courier network approach means we can provide an unrivalled solution that combines quality doorstep delivery, with a friendly and local service. Cloggs is a leading footwear retailer in the UK and we look forward to working closely with the company to support the continued growth of its online solution.”

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